FAQs:
1. Are you a factory or trade company?
We are a professional LED Lighting products factory!
2. Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.
3. Can you OEM or ODM?
Yes, we have a strong developing team. The products can be made according to your request.
4. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
5. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In a warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
6. Do you guarantee a safe and secure delivery of products?
Yes, we always use high-quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
7. How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also the most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight, and way. Please contact us for further information.
